Support

If anyone is in immediate danger, call 999.

These UK services are free and run independently of SEN Patterns. They are also on the meltdown support page in the app.

• Crisis Line

  Mental health crisis support

  Call 0300 456 0114

• Young Minds Parent Helpline

  Support for parents worried about a child’s mental health

  Open Mon–Fri 9.30am–4pm

  Call 0808 802 5544

• Shout

  Free, confidential 24/7 text support — text SHOUT to 85258

  Open 24/7

  Text SHOUT to 85258

• Action for Children

  WhatsApp or webchat support for parents — incl. autism, ADHD & meltdowns

  Open Mon–Fri 9am–9pm, Sat 9am–4pm

  WhatsApp 07700 174470

• NAS Parent to Parent

  Emotional peer support from another parent of an autistic child (one-off callback)

  Open Mon–Thu 10am–4pm, Fri 9am–3pm

  Call 0808 800 4104

• Childline

  Free helpline for children and young people (under 19)

  Call 0800 1111

• NSPCC Helpline

  For adults worried about a child

  Call 0808 800 5000

• Samaritans

  Free 24/7 emotional support for anyone

  Open 24/7

  Call 116 123

Write to hello@senpatterns.com. We reply within 5 working days. We cannot give medical advice, but we can help with anything to do with the app.

Ideas and problems can also go on the feedback board in Settings, where other parents can vote on them.

Cancelling

Cancel a subscription where you bought it. SEN Patterns cannot cancel one bought in a store.

• App Store, on an iPhone or iPad: open Settings, tap your name, then Subscriptions, then SEN Patterns. Or open your App Store subscriptions.
• Google Play: open Google Play, tap your profile picture, then Payments and subscriptions, then Subscriptions. Or open your Google Play subscriptions.
• On the website: open Settings, then Your plan, then Manage or cancel.

Deleting the app, or your SEN Patterns account, does not cancel a subscription bought in a store.

Restoring a purchase

If you subscribed on a phone and SEN Patterns shows the Free plan after reinstalling, or on a new phone, open the Family plan screen in the app and choose Restore purchases. Use the same Apple ID or Google account you bought with. A subscription bought on a phone also covers the website when you sign in with the same SEN Patterns account.

Refunds

Refunds for anything bought in the App Store or Google Play are decided by Apple or Google, so ask them. For a subscription bought on the website, write to us: within 14 days of your first payment, we refund it in full.

If you get Universal Credit or another means-tested benefit, Disability Living Allowance or Personal Independence Payment, or Carer’s Allowance, a year of Family is half price. The price is on our pricing page.

Email a photo or screenshot of a recent letter or statement. It only needs to show your name and the benefit, so cover anything else on it if you like. We check it, delete it, and keep only the date we checked. The half-price year does not renew by itself, and we remind you before it ends.

• To download everything you have recorded, open Settings, then Backup and export. You get it as a data file (JSON) that another service can read. In the phone app you can also have a document to read or print, with your notes, logs and school days. Both are free on every plan.
• To delete your account and everything in it, see delete your account.
• How we handle your information is in the privacy notice.

• Forgotten your password? Choose “Forgotten password?” on the sign-in screen.
• If you signed up with Google or Apple, sign in with the same button again.